SM
Sophy M
1 reviews | Active since May 2024
30 Jul 2024, 12:05
Overcharge
Multichoice I'd wondering why they are loosing customers. Not o ly they are showing us the same things but the also bill us when we are disconnected. My bill was 6 hundred and something when I was disconnected now is 8 hundred and something and yet it as not watching since last year
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
30 Jul 2024, 12:43Hi Sophy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jul 2024, 12:43
Official
Hi Sophy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Jul 2024, 16:35Hi Sophy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the outstanding balance is due to the unpaid amount for funeral cover on your account. We have escalated to insurance team to assist you.
You can email them on *** or call ***.
Kind regards
Employee support
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the outstanding balance is due to the unpaid amount for funeral cover on your account. We have escalated to insurance team to assist you.
You can email them on *** or call ***.
Kind regards
Employee support
Best regards,
DStv (MultiChoice)'s reply30 Jul 2024, 16:35
Official
Hi Sophy,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the outstanding balance is due to the unpaid amount for funeral cover on your account. We have escalated to insurance team to assist you.
You can email them on *** or call ***.
Kind regards
Employee support
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the outstanding balance is due to the unpaid amount for funeral cover on your account. We have escalated to insurance team to assist you.
You can email them on *** or call ***.
Kind regards
Employee support
Best regards,
SM
Sophy M's updateReviewer Update
31 Jul 2024, 18:49How do they charge me for funeral cover and insurance if I didn't have dstv since last year. I was disconnected since last year. Please credit my account I don't want to be owing something that I'm not even using
SM
Sophy M's update31 Jul 2024, 18:49
Reviewer Update
How do they charge me for funeral cover and insurance if I didn't have dstv since last year. I was disconnected since last year. Please credit my account I don't want to be owing something that I'm not even using