1 reviews | Active since Jan 2019
Overcharge and appalling service from **********.
So I installed a dstv explora on the 19th, two days after I mad payment for my extraview and compact subscription of R592. I went through my DSTV Account on their app and I noticed a whole lot of access fee charges, there is five or more 83.87 access fee amounts. According to my knowledge I only have two extraviews with my contact subscription and for this month it's only supposed to be three extraviews charges I should pay for. The outstanding (1) extraview of last month when I installed the explora and two for this month. How on earth does it equate to R866.74. I asked the Twitter people to have the amount fixed and they gave me an amount of R682.90. Today I gave my mom my card to pay and the cashier quoted her the ****** same R866.74 that they told me to ignore. She made a payment of R400 instead as it's quite ridiculous to pay that amount. So I inboxed dstv on facebook to have the amount rectified on their system. Now their stupid consultant are more messed up then their system. NM said I must pay the balance as reflected which is R466.74 on top of the R400 payment made. SSK tells me yes that amount is correct even after I sent him or her the screen shot indicating the extra charges of extraview made on my account. There were five or six 83.87 amount from the 19th to date. He or she even has the nerve to tell me if I don't make that payment I will be disconnected and charged an additional amount of R50. I mean I can easily switch to Netflix as I already installed Wi-Fi, dropping dstv is already in my plans. You have stupid staff members with zero customer service. Do yourself a favor and go through my inbox with that stupid SSK consultant, I told him or her if she is in unable of being efficient why not transfer me to another trained staff or manager. You guys are used to overcharging me and I have to have this nonsense fixed time and again. What's worse is we paying for old programs and many repeats. You have turned to a ********** company DStv.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
