Overcharge amount not paid back to client

On 27 October 2019 I requested dstv to increase my mother's account to the premium package until the end of the month. I was promised that my mother's account will remain on the same package from the beginning of November. On 2 November my mother informed me that R950 was deducted from the account instead of 614. I immediately phoned dstv and they promised me that 1)her account would be changed back to the Compact plus package and 2)that she will be contacted by dstv to arrange the amount that will be paid back to her.

Dstv did 1)change her package back to the Compact plus package immediately but 2) never contacted her reg regarding the money that was due back to her. I contacted dstv Again on 6 November and AGAIN I was promised that dstv would contact her. ONCE Again dstv did not keep their side of the agreement.

I would like to get this matter resolved before the end of this week.

Regards