TA
Tasneem A
1 reviews | Active since Jul 2017
06 Jul 2017, 17:02
Overcharge
<p>We were away and left out DSTV account to be disconnected now when we want to reconnect they are giving us an amount of R500 extra on our monthly premium. Such *******s and the consultants cannot give you proper answers or be of any assistance. DSTV just knows how to make there money. I will be disconnecting from DSTV for good. One customer less for them now.</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Jul 2017, 08:19Dear Tasneem
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply07 Jul 2017, 08:19
Official
Dear Tasneem
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Jul 2017, 10:11Dear Tasneem
We would like to take this opportunity and thank you for bringing your query to our attention.
Kindly note the account payment date is the 3rd of every month.
Upon checking the account we can verify that your services were active for the period 3rd to 26th June, the services were disconnected due to non-payment which left the account with arrears of R576.00.
To be able to reconnect your services, you will need to pay the arrears R576 + R687.19 the pro-rata from today until the 2nd July + R50 reconnection fee, total amount due is R1313.19.
Further find the account statement send to your email address: ***
Please let us know if there is anything else that we can assist you and thank you for your continuous support.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply07 Jul 2017, 10:11
Official
Dear Tasneem
We would like to take this opportunity and thank you for bringing your query to our attention.
Kindly note the account payment date is the 3rd of every month.
Upon checking the account we can verify that your services were active for the period 3rd to 26th June, the services were disconnected due to non-payment which left the account with arrears of R576.00.
To be able to reconnect your services, you will need to pay the arrears R576 + R687.19 the pro-rata from today until the 2nd July + R50 reconnection fee, total amount due is R1313.19.
Further find the account statement send to your email address: ***
Please let us know if there is anything else that we can assist you and thank you for your continuous support.
Kind regards
Lebogang
Best regards,