DG
Danie G
1 reviews | Active since Aug 2016
31 Aug 2016, 14:20
Overcharge
<p>To whom it may concern:<br /> <br />I have upgrade to Premier Package on the 25th of August - PAID per debit order R191.61.<br /> <br />PLEASE make sure the Access Package is activated as from 01 of September again - You must debit my account only with R99,00 on the 1st. I don't want the same problem as last month where you took off R759,00.<br /> <br />Kind Regards</p>
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Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
31 Aug 2016, 14:30Dear Danie Grundling
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2016, 14:30
Official
Dear Danie Grundling
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2016, 16:00
Dear Danie Grundling
We confirm service has been scheduled for downgrade to DStv Access tomorrow however debit order might go off for the full package as magtape is sent to the bank three days before the debit order date.
Should that be the case you have one of the three options :
· You can reverse the debited amount with your bank and pay R99 cash.
· You can leave the amount as credit on your DStv account.
· You can request a refund.
Let us know of your decision and we will gladly action your request.
Regards
Elna
l
Best regards,
DStv (MultiChoice)'s reply31 Aug 2016, 16:00
Official
Dear Danie Grundling
We confirm service has been scheduled for downgrade to DStv Access tomorrow however debit order might go off for the full package as magtape is sent to the bank three days before the debit order date.
Should that be the case you have one of the three options :
· You can reverse the debited amount with your bank and pay R99 cash.
· You can leave the amount as credit on your DStv account.
· You can request a refund.
Let us know of your decision and we will gladly action your request.
Regards
Elna
l
Best regards,
DG
Danie G's updateReviewer Update
31 Aug 2016, 16:35MY MUST I MAKE A PLAN ONCE AGAIN?? HOW DIFFICULT IS IT TO GET RIGHT - TWO MONTHS IN A ROW. I AM WORKING, WILL NOT GET TO A BANK - AND I AM NOT GOING TO WAIT 10DAYS AGAIN FOR MY REFUND MONEY!!! THIS IS UNACCEPTABLE.
WHAT CAN MULTICHOICE DO FOR ME - BECAUSE I MUST DO EVERYTHING FROM MY SIDE!!!!
DG
Danie G's update31 Aug 2016, 16:35
Reviewer Update
MY MUST I MAKE A PLAN ONCE AGAIN?? HOW DIFFICULT IS IT TO GET RIGHT - TWO MONTHS IN A ROW. I AM WORKING, WILL NOT GET TO A BANK - AND I AM NOT GOING TO WAIT 10DAYS AGAIN FOR MY REFUND MONEY!!! THIS IS UNACCEPTABLE.
WHAT CAN MULTICHOICE DO FOR ME - BECAUSE I MUST DO EVERYTHING FROM MY SIDE!!!!
DStv (MultiChoice)'s replyOfficial
01 Sept 2016, 12:06Dear Danie Grundling
As part of the procedure, we need to adhere to after a debit order payment went through is that we have to wait for 7days before we can process a refund, It is the reason why it takes 10 working days.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply01 Sept 2016, 12:06
Official
Dear Danie Grundling
As part of the procedure, we need to adhere to after a debit order payment went through is that we have to wait for 7days before we can process a refund, It is the reason why it takes 10 working days.
Regards
Elna
Best regards,
DG
Danie G's updateReviewer Update
01 Sept 2016, 19:30I DO UNDERSTAND YOUR PROCEDURES. MY QUESTION IS WHY DO MULTICHOICE MAKE THE SAME MISTAKES OVER AND OVER??
DG
Danie G's update01 Sept 2016, 19:30
Reviewer Update
I DO UNDERSTAND YOUR PROCEDURES. MY QUESTION IS WHY DO MULTICHOICE MAKE THE SAME MISTAKES OVER AND OVER??