HR
HS R
1 reviews | Active since Dec 2017
14 Dec 2017, 09:12
OVERCHARGE
I complained on hello peter 2 weeks ago and called multichoice several times without reply... I called multichoice 8 months back to switch off my dstv and the representative told me it's no problem and I can switch it on again if i want at later stage I would just need to pay an amount of approximately 1900 and on the 4th of Decemeber 2017 I got debitted with the amount of 7300 ? ...... ???
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Dec 2017, 11:55Dear HS
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Dec 2017, 11:55
Official
Dear HS
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Dec 2017, 16:37Good Day HS Reyneke.
Our records indicate no payments were made towards the Price Lock contract. As per Price Lock, services can not be disconnected till the end of the 24 month contract.
Services are disconnected due to defaults on payments. The amount debited came back unpaid and the account currently reflects an outstanding balance of R7469.93. We will escalate to the Billing and Collections department to assist further.
Kind regards
DStv HP Team
Best regards,
DStv (MultiChoice)'s reply18 Dec 2017, 16:37
Official
Good Day HS Reyneke.
Our records indicate no payments were made towards the Price Lock contract. As per Price Lock, services can not be disconnected till the end of the 24 month contract.
Services are disconnected due to defaults on payments. The amount debited came back unpaid and the account currently reflects an outstanding balance of R7469.93. We will escalate to the Billing and Collections department to assist further.
Kind regards
DStv HP Team
Best regards,