OVERCHARGE

i am very annoyed, very very dissapoited with the service i have received from Multichoice, about 4 months ago i got myself the Price lock and on a compact package i was told i will pay R399 where by the price lock comes with Showmax as well as Extra View if i wanted it, took the package and added insurance for R35, i was very suprised when i was debited R745.61 i called Multichoice and queried they told me that no Showmax is not included with Price lock but i get a discount of 50%, i then enquired because i saw on my statement that they are taking the whole amount they said no the statement will show the whole amount, the second month again i was debited R730.35 i called again and i was told im paying for the Extraview but then again asking why is that because i was told it comes with the Price lock even the Installers told me the same thing, the 3rd month also paid R752, now this month i was told i owe R922 i called last week Friday and spoke to Derrick Govender who is supposengly a senior consultant told me the is he needs to escalate this query and will call me on Friday or send me an e-mail its a week later no one has even bothered to call me or send me that e-mail and guess what my DSTV is suspended this morning, multichoice have not showed me any respect or courtesy as one of their clients for a long time, i need a proper explanation of why i have been paying so much and why hasnt anyone called me as promised until they decided to suspend my services, VERY UNHAPPY