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lavhelesani N
1 reviews | Active since Feb 2013
04 Apr 2016, 16:23
OverBilling month after month
Good day<br> <br> Multichoice has been over-billing me despite their call center agents admitting to their mistake month after month. this started happening in February 2016. Every time i call the Call center, which calls last over 30 minutes, they always confirm the credit on my account but they still go and deduct more from my account. <br> <br> My advice to others would be to just cancel the Multichoice debit orders and stick to Manual payments because their systems are so backward that they can't even fix a simple error.<br> <br> I am so frustrated that if there was another option i would have opted for the other option.<br> <br> Thanks
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DStv (MultiChoice)'s replyOfficial
05 Apr 2016, 20:15Hello lovynesh,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your complain was resolved on the 4th April 2016. Your account reflects a credit amount of R359.10. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your complain was resolved on the 4th April 2016. Your account reflects a credit amount of R359.10. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply05 Apr 2016, 20:15
Official
Hello lovynesh,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your complain was resolved on the 4th April 2016. Your account reflects a credit amount of R359.10. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your complain was resolved on the 4th April 2016. Your account reflects a credit amount of R359.10. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,