OVERBILLING FOR THE EXPLORA PRICE LOCK

I have been emotionally abused by DSTV to a point that its affecting my health.. I have been on Compact package for 4 years paying R399.. Late last year an agent from DSTV called me to recruit me to change my decoder to the Explora price lock of R499.. I remember i sat on the phone with that lady for close to 30 minutes asking questions and she gave me a serious assurance that its a special contract of 24 months pricing locked and nothing will be added extra.. But to my suprice i haven't paid that R499. Each month my billing is extra by R118.. I have called in so many times and i am not getting the help i need.. Each agent escalates my matter to the billing or price lock department but even today no one has called me.. In the mean time i am expected to pay R618 every month.. Its my 4th month and when im calculating the money i have overpaid so far it goes to R472.. Imagine how much i would have paid in 24 months if this continues and i don't get helped.. My concern is that even if i can go to court, I remember very well what i signed up for and its definitely not what i am now paying.. When i used to be on the HD decoder none of this was happening.. And i really would like to cancel this explora and continue on the HD, My health and peace of mind cannot take this anymore.

DSTV if you miss a payment by even 1 day you get charged extra to reconnect, But how about all this incorrect and extra billings on my name.. This other i was checking my credit score on clear score and i saw an indication that i am on 2 decoder payment plan., and thats maladministration on my side coz i specifically requested for the guy who came to install the explora to disconnect my HD and move my account to the explora as i was instructed by the agent that recruited me to the price lock .. But looks like none of that was done and because of that i am now turning into a victim and money is deducted every month.. If i wanted to pay R600 every month i would have committed myself to the compact plus subscription.. But i cannot afford to pay that much money.

My request is that can someone call me from the billing department and fix my account and so i can be credited for the money i have paid extra so far.. This thing of calling in everyday and being told the same thing by agents after putting me on hold for almost 15 mnts its really emotionally draining.. Time are tough and every cent counts.. I cannot be ****** of this much money while the accounts can be easily fixed and we all get on with our lives..

DSTV PLEASE TAKE MY PLEA INTO CONSIDERATION IM REALLY NOT TAKING THIS WELL AT ALL THIS IS A BRIDGE OF THE CONTRACT I COOMITTED TO AND I CAN TAKE THIS FURTHER..