Overbilling and Incompetence

I phoned multichoice and spoke to *****gwa Maeko. I had two request. One was why I was being overbilled and second how to remote record to my explora via my Iphone. Firstly the lady could not explain to me the overbilling and kept me on hold for over 10 minutes to get advise from someone. Second, she told me that she has no clue how remote recording worked, I spent a total of 22 minutes on the line not getting any advise whatsoever, this is by far the most pathetic service I have ever received in my life.