Overbilling and battle to get refund and statement

<p>At the beginning of April 2017 there was a credit on my account which instead of refunding me, DSTV was going to offset my monthly billing against it until the credit was fully allocated. Instead they went and triple billed me. So I demanded a refund . This process has now taken almost 2 months(to date I still dont have the money in my account) and the value the will refund is half of what I'm owed. The helpdesk staff is helpful but their hands are tied.</p>