Overbilled for DPP

Took up the DPP promotion. Was told at the time of application to call in once explora recieved to activate new subscrption. I did as i was asked (please check who accessed my account between 8 and 11 Jan and listen to the call). I was told activation can only take place at the time i am physically installing. I double checked regarding double debit and was advised this would not happen. I have now been debited with R 1861.22. I do not know what this amount consists off. Called in yesterday, Xolani (***) escalated, no response yet. Have asked my bank to reverse the debit order in the meantime as i do not have the extra cash to fund my expenses whilst i wait for you guys to get back to me. I will make a manual payment of R800 to you as this is the only amount i am aware off. but i will not pay a double subscrption amount! I trust someone will contact me as soon as possible!