Overbilled

Hi<br> <br> I'm really fed up with 3 multichoice call centre agents as they have no customer service skills whatsoever and seem not to know what they are doing. I've called Multichoice three times already and on all 3 accounts I have not been assisted. It's so bad...like really poor pathetic service. I was made to hold for more than 15 minutes waiting for the supervisor afterwhich the call was dropped. I had two decoders and my account is debited monthly. In May, I decided to disconnect (suspended the services for two months) both the decoders as I was hardly at home due to work demands and travelling. In July (last month) I requested for one decoder to be reconnected, and was charged a prorate of R215.00 which was debited from my account. This month I was amazed that I had been charged an amount of R1660.00, and I immediately contacted Mulitichoice but I have not been assisted ever since. Could you please attend to this as this frustration as the agents could not even state why is my account like that.