ZL
Zaakir L
1 reviews | Active since Aug 2013
25 Sept 2024, 18:41
Over R300 debit order increase
Debit order has increased over R300, no explanation, no email, no phone call. I have not taken up any additional features or services. How can you just help yourself to people's money? Was the annual increase over R300?
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
25 Sept 2024, 18:54Hi Zaakir Laws,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Sept 2024, 18:54
Official
Hi Zaakir Laws,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Sept 2024, 14:35Hi Zaakir Laws,
We apologize for the inconvenice caused.
Kindly be advised that the 24 month contract has ended, therefore, the price has reverted to the normal price for DStv Premium:
DStv Premium: R929.00
HD PVR Access: R120.00
Kind regards,
DStv: Hello Peter Team
We apologize for the inconvenice caused.
Kindly be advised that the 24 month contract has ended, therefore, the price has reverted to the normal price for DStv Premium:
DStv Premium: R929.00
HD PVR Access: R120.00
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Sept 2024, 14:35
Official
Hi Zaakir Laws,
We apologize for the inconvenice caused.
Kindly be advised that the 24 month contract has ended, therefore, the price has reverted to the normal price for DStv Premium:
DStv Premium: R929.00
HD PVR Access: R120.00
Kind regards,
DStv: Hello Peter Team
We apologize for the inconvenice caused.
Kindly be advised that the 24 month contract has ended, therefore, the price has reverted to the normal price for DStv Premium:
DStv Premium: R929.00
HD PVR Access: R120.00
Kind regards,
DStv: Hello Peter Team
Best regards,
ZL
Zaakir L's updateReviewer Update
26 Sept 2024, 14:54Why wasn't i notified? Are you not going to offer a solution moving forward? Or should I just pay what you decide to take from my account?
FYI, you guys sent an email asking for proof of payment so you can process a refund.
YOU ALSO INCLUDED A SCREENSHOT OF A CONVERSATION WITH ANOTHER CUSTOMER REVEALING THEIR PERSONAL INFORMATION!!
FYI, you guys sent an email asking for proof of payment so you can process a refund.
YOU ALSO INCLUDED A SCREENSHOT OF A CONVERSATION WITH ANOTHER CUSTOMER REVEALING THEIR PERSONAL INFORMATION!!
ZL
Zaakir L's update26 Sept 2024, 14:54
Reviewer Update
Why wasn't i notified? Are you not going to offer a solution moving forward? Or should I just pay what you decide to take from my account?
FYI, you guys sent an email asking for proof of payment so you can process a refund.
YOU ALSO INCLUDED A SCREENSHOT OF A CONVERSATION WITH ANOTHER CUSTOMER REVEALING THEIR PERSONAL INFORMATION!!
FYI, you guys sent an email asking for proof of payment so you can process a refund.
YOU ALSO INCLUDED A SCREENSHOT OF A CONVERSATION WITH ANOTHER CUSTOMER REVEALING THEIR PERSONAL INFORMATION!!
ZL
Zaakir L's updateReviewer Update
01 Oct 2024, 08:36Hi Dstv
Please urgently provide feedback.
Please urgently provide feedback.
ZL
Zaakir L's update01 Oct 2024, 08:36
Reviewer Update
Hi Dstv
Please urgently provide feedback.
Please urgently provide feedback.
ZL
Zaakir L's updateReviewer Update
03 Oct 2024, 11:59What a sad state of affairs at Multichoice and Dstv. I'll go look for help at the Ombudsman.
ZL
Zaakir L's update03 Oct 2024, 11:59
Reviewer Update
What a sad state of affairs at Multichoice and Dstv. I'll go look for help at the Ombudsman.
DStv (MultiChoice)'s replyOfficial
09 Oct 2024, 15:08Hi Zaakir Laws,
As per our telephonic conversation, please follow the below steps on how to add Showmax again.
Your sisgn in details will remain the same:
Via the DStv Website: (Quick Option)
1. Go to to https://www.dstv.com/en-za/mydstv#/dashboard
2. Sign in with your existing DStv Streaming\MyDStv Credentials
3. Click on My Products
4. Click Subscriptions
5. Click the Showmax banner
6. Proceed to add Showmax
WhatsApp:
Add this number to your Whatsapp contact ***
1. Go to the main menu
2. Select Buy
3. Add ons
4. Showmax
5. Entertainment
6. Update email and put a new email address.
Let me know if you're struggling
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please follow the below steps on how to add Showmax again.
Your sisgn in details will remain the same:
Via the DStv Website: (Quick Option)
1. Go to to https://www.dstv.com/en-za/mydstv#/dashboard
2. Sign in with your existing DStv Streaming\MyDStv Credentials
3. Click on My Products
4. Click Subscriptions
5. Click the Showmax banner
6. Proceed to add Showmax
WhatsApp:
Add this number to your Whatsapp contact ***
1. Go to the main menu
2. Select Buy
3. Add ons
4. Showmax
5. Entertainment
6. Update email and put a new email address.
Let me know if you're struggling
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply09 Oct 2024, 15:08
Official
Hi Zaakir Laws,
As per our telephonic conversation, please follow the below steps on how to add Showmax again.
Your sisgn in details will remain the same:
Via the DStv Website: (Quick Option)
1. Go to to https://www.dstv.com/en-za/mydstv#/dashboard
2. Sign in with your existing DStv Streaming\MyDStv Credentials
3. Click on My Products
4. Click Subscriptions
5. Click the Showmax banner
6. Proceed to add Showmax
WhatsApp:
Add this number to your Whatsapp contact ***
1. Go to the main menu
2. Select Buy
3. Add ons
4. Showmax
5. Entertainment
6. Update email and put a new email address.
Let me know if you're struggling
Kind regards,
DStv: Hello Peter Team
As per our telephonic conversation, please follow the below steps on how to add Showmax again.
Your sisgn in details will remain the same:
Via the DStv Website: (Quick Option)
1. Go to to https://www.dstv.com/en-za/mydstv#/dashboard
2. Sign in with your existing DStv Streaming\MyDStv Credentials
3. Click on My Products
4. Click Subscriptions
5. Click the Showmax banner
6. Proceed to add Showmax
WhatsApp:
Add this number to your Whatsapp contact ***
1. Go to the main menu
2. Select Buy
3. Add ons
4. Showmax
5. Entertainment
6. Update email and put a new email address.
Let me know if you're struggling
Kind regards,
DStv: Hello Peter Team
Best regards,