Over promise under deliver

<p>I app**** for the DStv Price lock on 16 Nov.<br />I received my decoder 21 Nov and phoned the agent as advised by consultant.<br />I made an arrangement that an installer would visit my house after 17:00 to have it installed. As I trusted that this would go as planned I had to juggle my schedule and make arrangements to be home before 17:00.</p> <p>THIS PROMISE WAS NEVER HONORED</p> <p>This is not how I hoped my 24 month relationship would start, unfortunately this is now my reality.</p> <p>I then spoke to a manager Tishan Naidoo hoping for some light on this dark topic. Again my expectations wasn't matched.</p> <p>So I think it goes without saying that the service I received has been below par at the least.</p> <p>From a disappointed client, being loyal for over 10 years, this is the treatment that I get.</p> <p>Please assist </p>