Over problems
Every month I call the call center and get that irritating voice prompt that never does what your instructed to do. Then finally you speak to some one who normally do not know how to help you. My pvr has not being working since last year and all they can say is bring it back. They should actually send a driver with another unit it's not water to go up&down to their center. While I pay insurance and subscription it's a waste off my time and money.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jan 2018, 12:54Dear Collen Tolo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Jan 2018, 12:54
Official
Dear Collen Tolo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Jan 2018, 12:23Good day Collen
Thank you for sending us your query.
If the technical fault with the decoder could not be resolved over the phone. We inform the account holder to have the decoder tested at the nearest DStv service centre or agency.
We have a dedicated technical team, who'll check the decoder and give relevant feedback. Please be reminded that the insurance only covers your decoder and the power supply. For more information, kindly contact our insurance team on ***.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Jan 2018, 12:23
Official
Good day Collen
Thank you for sending us your query.
If the technical fault with the decoder could not be resolved over the phone. We inform the account holder to have the decoder tested at the nearest DStv service centre or agency.
We have a dedicated technical team, who'll check the decoder and give relevant feedback. Please be reminded that the insurance only covers your decoder and the power supply. For more information, kindly contact our insurance team on ***.
Once again, thank you for your invaluable support.
Kind regards
Dinah
Best regards,