Over deductoin of premiums

Dear DSTV,

I am writing to express my disappointment with the service that I received from your company in regards to my recent subscription payment. I was shocked to discover that I had been overcharged for my subscription, and when I tried to rectify the issue by contacting your call center, I did not receive the satisfactory service that I had hoped for. I spoke to the following call centre Agents: Sibusiso, Nobuhle, Nelisiwe and sent an email with ***. I could not receive any assistance even though they have made an undertaking that they will come back to me.

I have been a loyal customer of DSTV for a considerable amount of time, and I have always paid my subscription on time and in full. Therefore, I was extremely disappointed when I discovered that I had been overcharged for my subscription without any explanation or justification.

Furthermore, when I contacted your call center to address the issue, I found the service to be subpar. The representative I spoke to was unhelpful and failed to provide me with any satisfactory resolution or show understanding of my problem. As a result, I was left feeling frustrated and dissatisfied with the service that I received.

I would like to request that you DSTV investigate my issue. I am just disgusted by your service and lack of communication thereof. I am on Pricelock of R849 pm and this month you decided to deduct an amount of R 1569.77. In the meantime I have stopped all future debit order from Multi-Choice up until my issue is resolved. You are welcome to take your explore ultra and i will accept being ******** by DSTV