Over-debited monthly

Mid-July I had received a phone call from one of the consultants offering me the Explora Compact on Price for R549, I already had 2 decoders 1 back home in EC which they have Premium with 2 extra views and 1 decoder on normal Compact here in Pretoria where I reside and was intending replacing it with their offer.

1.I specifically told the consultant to courier that decoder to my workplace in Pretoria and gave her the address which I believed she captured but clearly didn’t. 2. The decoder instead was delivered at my home address in EC and they had to courier it to me (talk about extra charges). 3. I then received it 5 days later and it was installed on the 10th of Aug.

Now the real problems start. 1. The debit order then ran on the 2nd of September and I was overcharged R2632 instead of R1488 which is for the Premium, 2 extra views and the Explora compact. I called in was told the matter will be escalated to Management and they’ll be in contact. 2. A week passed still with no feedback and I had reversed that debit order 3. I kept calling them regarding my case and they kept telling me it will be escalated even to the Price lock as they were at fault for that amount 4. Beginning of October I got debited a lesser amount 5. To my surprise 4 days before the debit order of November I was going to be debited R6 760.32 for what I don’t know and all their consultants all act surprised when I tell them that amount yet they can see on their system what products I have with the amounts 6. I was told that I’ll receive a refund which the Pricelock will also call and refund me the remaining portion 7. I called them and informed Multichoice that my other debit orders won’t suffer because of their stupid system and will reverse it again and manually pay what is due to them of which I did yet they still refunded me 8 days later. 8. I called again and told them I will reverse their refund because I paid my normal subscriptions and had already reversed the incorrect debited amount. 9. To a point I called on the 11th that they change my payment method to EFT but their system refuses to since I’m on Price lock, till today no one can give me my normal installment to pay, when I check online in the Self Service it shows R6 654 that they’ll debit which is also wrong.

I’m sick and tired of this *********** company that over debits my account and never resolves queries but always escalate matters. They never have a solution and every month now it seems I have to call my bank and reverse their payment. Multichoice is ruining my credit record I really hate them. I regret the day I took that Explora compact as the price lock department messed up everything and overcharging me.