TL
Thina L
1 reviews | Active since Nov 2015
04 Feb 2016, 09:35
Over Debit and Lack of acknowledgement
My account was more than double debited on Rhe first of February and when I talk to the consultants they keep insisting that it wasn't like I am mad. Why would I take my time to call and complain if there wasn't a problem. This is a major inconvenience on my budget and I am annoyed that they tell me of the red tape around the bank clearance on their side (which is not my problem cause I am not the one who over paid them, they took from me instead). I sent the statement proving what they keep denying that my account was over charged and now I wait (which is not fair).
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Feb 2016, 10:28Hello LitshaniTP,
We hope you will accept our apology for the delayed response and the poor customer experience.
We traced your bank statement which has been referred to our finance department for further investigation. Feedback will be communicated to you once received.
Thank you for your time and patience whilst we resolve this matter.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
We traced your bank statement which has been referred to our finance department for further investigation. Feedback will be communicated to you once received.
Thank you for your time and patience whilst we resolve this matter.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply13 Feb 2016, 10:28
Official
Hello LitshaniTP,
We hope you will accept our apology for the delayed response and the poor customer experience.
We traced your bank statement which has been referred to our finance department for further investigation. Feedback will be communicated to you once received.
Thank you for your time and patience whilst we resolve this matter.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We hope you will accept our apology for the delayed response and the poor customer experience.
We traced your bank statement which has been referred to our finance department for further investigation. Feedback will be communicated to you once received.
Thank you for your time and patience whilst we resolve this matter.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah