RN
Robert N
1 reviews | Active since Mar 2010
08 Sept 2015, 07:22
OVER CHARGING ON MY ACCOUNT
I HAVE LEFT MANY MESSAGES ON DSTV FACEBOOK PAGE ABOUT BEING OVERCHARGED ON MY ACCOUNT. NO ONE HAS BOTHERED TO CALL ME BACK! ACCORDING TO MULTICHOICE ACCOUNTS DEPT I AM IN CREDIT! SO WHY DID YOU DEDUCT R924.OO FROM MY ACCOUNT??? ON TOP OF THAT I SIGNED A DEAL FOR THE EXPLORER FOR R849 PER MONTH!!!!<br> <br> I DEMAND YOU SORT THIS OUT TODAY! IF YOU DO NOT GET THIS SORTED OUT THEN I WILL CANCEL MY DEBIT AND PAY BY EFT!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Sept 2015, 17:01Hello Robdbn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is because we do not have access to DPP Explora 24 months contracts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is because we do not have access to DPP Explora 24 months contracts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply10 Sept 2015, 17:01
Official
Hello Robdbn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is because we do not have access to DPP Explora 24 months contracts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the DPP department to assist you directly with your concerns. The reason for our escalation is because we do not have access to DPP Explora 24 months contracts.
We would like to sincerely apologise for the delay and any inconvenience caused.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile