Over Charging for something you dont use

The service I have received from DSTV is disgusting. I app**** on the chatbot for Internet service. So now the chatbot is saying 4-7 days ok, I wait no parcel. I call DSTV no application has been made, so now I had to re-apply. Ok so they say a few days, so almost 2 weeks passed i receive the parcel get home connect it nothing is working. I call the next day, they inform me the device needs to be activated and the sim needs to be Rica'ed so according to me this is being done. 2 days later still no connection i then go on the whattsapp and chat to a consultant on the 18/04/2024 and he takes me through steps that I need to do and I follow him to the tee. so a few days later i check my balance and it shows over R900.00 not sure what I'm getting charged for. Then to 25/04/2024 my dish is outstanding 1202.36 so I'm being charged for something i never used. The consultant on the WhatsApp informed me that the incident was logged for the cancellation. Now dstv informs me that they have to come fetch it before it gets cancelled. This is complete BS they need to sort out this **** i refuse to pay for something i dont use, and i want an outstanding balace for april only for my decorders