MB
Micky B
1 reviews | Active since Oct 2011
09 Mar 2015, 11:39
Over charging for simple decoder switch
What was supposed to be a simple XtraView activation on a new decoder, turned into a billing nightmare! On the 6th of March I called the Call Centre as I was experiencing problems with the Xtra View on a decoder replacement. I don't know what the consultants did that I spoke to, but now DStv is billing me R210 more than I should be paying. Neither of the consultants I spoke to could tell me why, only that it \must be because of the price increase". A R210 increase!? After wasting a lot of time on the phone"
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Mar 2015, 15:07Hello MoonCat,
We're working on fixing the matter.
We're just waiting for confirmation form the finance department.
As soon as we get feedback we'll confirm with you telephonically.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa.
We're working on fixing the matter.
We're just waiting for confirmation form the finance department.
As soon as we get feedback we'll confirm with you telephonically.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa.
Best regards,
DStv (MultiChoice)'s reply10 Mar 2015, 15:07
Official
Hello MoonCat,
We're working on fixing the matter.
We're just waiting for confirmation form the finance department.
As soon as we get feedback we'll confirm with you telephonically.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa.
We're working on fixing the matter.
We're just waiting for confirmation form the finance department.
As soon as we get feedback we'll confirm with you telephonically.
Please see below our other touch points:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Warm Regards
Palesa.
Best regards,