SM
Serenity M

1 reviews | Active since Jul 2015

02 May 2020, 08:23

Over charging

I have a problem with DStv charging me for days I was not connected. I disconnected my DStv last year due to being unemployed and unable to pay. This was done before the end of the month around the 25th I've found that whenever I have had to disconnect and reconnect again they charge me for at least two weeks or a week after I've disconnected This time I connected for a minimal package to be able to see the COVID related news and updates, I paid the they said I needed to pay to get reconnected. All of a sudden this month end they want me to pay 3 times more than my subscription due to sudden fees they said accumulated before I disconnected. And the dates they mentioned are inacurate I feel this is ridiculous, given that we I am at home with no income due to COVID and the fact that their balance amount on their online system is always more than what is due by 3 or 4 times the package I chose I have to call them or inbox them Everytime I need to pay R99 because it displays R400 plus on the account. And they are still harassing me to pay this money or this is now a debt to me. Plz assist with this

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 May 2020, 08:44
Official
Hi Serenity, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
SM
Serenity M's update03 May 2020, 08:12
Reviewer Update
I appreciate your communication however my account was disconnected way before the 30th, around the 24th i recall specifically because i wanted to contest and ask why did this happen. But then i didnt because i was not planning on continuing with viewing until i could make the payments again. You guys are saying i was watching and I was connected......HOW????? Im not paying for time i wasnt viewing, please know this. This is totally unfair that you people are able to ****** us for money at a time like this and while there are countries where you are able to make adjustments to these so called business rules. We as your clients are growing very impatent given that even your services is not at its best. This is not the first time this happens, and i paid the twice before this and im not doing it again. its either you let me continue with my monthly instalment or not. Its simple as that. I will not be bul**** and be quiet any longer by multichoice.