1 reviews | Active since Jun 2016
over charging and terrible service
<p>I payed R480.00 on the 26 of may 2016 and i was supposed to pay R345.00 then last night they closed my account i called the multichoice customer care i spoke to 2 consultant they both couldnt answer me because they saw that it doesnt make any sence. And they still want me to pay R255 again so it means i must pay R735 for this month</p>
Dear Mr B Lecage
Thank you for taking the time to contact us. We’ve checked your account and confirm that when you made payment of R480.00 on the 26th May 2016, your account had an overdue amount of R249.8 after payment was made your account had a credit of R230.20 your service was activated on the same day until disconnected on the 8th June 2016 and now reflects a credit amount of R33.67. Confirmation was given that the amount payable is R269.33 for your service to be activated from the 11th June 2016 until 2nd July 2016.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com
Regards
Nesta
Dear Mr B Lecage
Thank you for taking the time to contact us. We’ve checked your account and confirm that when you made payment of R480.00 on the 26th May 2016, your account had an overdue amount of R249.8 after payment was made your account had a credit of R230.20 your service was activated on the same day until disconnected on the 8th June 2016 and now reflects a credit amount of R33.67. Confirmation was given that the amount payable is R269.33 for your service to be activated from the 11th June 2016 until 2nd July 2016.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com
Regards
Nesta