Over Charging

I have cancelled my subscription in November for effectively from 1 December 2023. However, it was not cancelled despite that my premium was adjusted from 1 December. On 11 December I followed up with Lauren and she informed me that DSTV will also charge me a prorata premium for December. However, because she could detect the cancellation that did not happen from 1 December was their error she will arrange for a reverse of the proprata premium. This did not happen as the prorata was still deducted in January. I want the prorata to be reversed immediate that was deducted in January. As things stand I must only pay for funeral insurance from 1 February as I am also in the process to cancel my decoder insurance