Over charged on the 5/10/2020

Good afternoon

My name is Veronica Nhlanhla Mathapo. On the 25/08/2020 I paid R708.98 because I was changing my payment day from the 25th of every month to the 5th of every month.

My payment is R548 every month for my subscription.

So, in October the 5th I was supposed to pay R548 but was charged R600.16 which doesn't make sense as to why I should be charged an extra R52.00. Cause i don't own multichoice any outstanding amounts.

I just made a payment of R601.00 on the 5th of October though I saw that i was over charged, cause calling the call centre is sometimes a waste of time and money.

I called the call centre on the 14/10/2020 spoke to Aaftab Sherriff whom didnt know how to explain why I was over charged and tried to explain things that never made sense to me. He endedup saying I own the Showmax amount which was nonsense since I've always paid every amount owed to multichoice. After 20 minutes of trying to explaining things that didn't even make sense to him, that's when he realized that I was over charged and said he escalated the matter to his Supervisor and said I'll be called on Friday and receive an email from his supervisor with my statement attached. I didn't receive any phone call nor an email.

Can I be refunded my money. This is so ***********, you guys are costing me unnecessary money. To call the call centre is not for free and sending such emails it's not free too. While I always pay you guys on time.

Sort this damn issue out

Regards

Nhlanhla Mathapo

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