over charged on monthly subs

hi guys clive Jacob 600 ********** 080 I sent a hello peter you guys said you would get back to me after reading my complaint whats happening I have found out for the past years since dual vision I have been over charged again lots of people have chatted to me on the email all promised me sir we will get some one in accounts to talk to you is there nobody in Durban I can go sit with and they can resolve my issue and pay me back