Over charged debit order

Multi choice they are **** and they ***** people's money, with over charge debit order and when you call them no one what's to help you. Every day you must explain your query to a new customer agent because they will tell you that your previous reference or call reference does not exist. At the end I decided to contact them via Twitter see lattached.. conversations their response @Millicentronewa , You will be notified once the money has bee refunded and yes this is related to your PriceLock , this error occurred during our system upgrade where the system overcharged as it was billing incorrectly, please be advised that all accounts are in the process of being reconciled and so, the billing will be rectified by the PriceLock team. Please bear with us during this process. ~San. After this I was at least relieved that something will happen but I was wrong. The attached was said sent to me after 9 days of promises. @Millicentronewa

Your account is on a R 0.00 balance there is nothing to refund. So I decided to dm dstv care and this is what they say to me. That my account was overdue with 96.32 and according to my knowledge and experience multi choice will disconnect your decoder if you do not pay. My question to them was why didn't you disconnect my decoder. Even if I subtract the 96.32 they still owe me a difference. All I want is my money back that was ****** from me.