EB
Eugenia B
1 reviews | Active since Feb 2017
25 May 2020, 11:57
Over charged/ debit
Its being over 30 days and still waiting for my refund. I really don't know if someone is taking me for granted or someone is testing my character. First of all that money i worked hard for it and i am not going to rest until you pay me back.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
25 May 2020, 12:46Hi Eugenia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 May 2020, 12:46
Official
Hi Eugenia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
EB
Eugenia B's updateReviewer Update
25 May 2020, 12:53You always promise to give feedback and nothing is being done. Multichoice is so quickly in deactivating their service if one is not paying but to refund me is hard.
I regret switching to pricelock and i don't encourage anyone to do so.
I regret switching to pricelock and i don't encourage anyone to do so.
EB
Eugenia B's update25 May 2020, 12:53
Reviewer Update
You always promise to give feedback and nothing is being done. Multichoice is so quickly in deactivating their service if one is not paying but to refund me is hard.
I regret switching to pricelock and i don't encourage anyone to do so.
I regret switching to pricelock and i don't encourage anyone to do so.
DStv (MultiChoice)'s replyOfficial
25 May 2020, 16:04Hi Eugenia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we have escalated the refund process to be processed quicker. Funds should be deposited latest by the 29 May 2020.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we have escalated the refund process to be processed quicker. Funds should be deposited latest by the 29 May 2020.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 May 2020, 16:04
Official
Hi Eugenia,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we have escalated the refund process to be processed quicker. Funds should be deposited latest by the 29 May 2020.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, we have escalated the refund process to be processed quicker. Funds should be deposited latest by the 29 May 2020.
Kind Regards,
DStv: Hello Peter Team
Best regards,