LN
Lucia N
1 reviews | Active since Jan 2015
18 Aug 2020, 15:11
Over charged billing
I've been trying to sort this our for over some time now with not satisfactory from your team. I've requested to speak to managers with no luck. they keep me on hold for over minutes then they hang up. my billing is incorrect we've been over charged from June now since we upgraded. we normal rent around 4 movies which we haven't done for some time now (-+R100) we have two accounts with you guys DTSV Access (R110.00) and DTSV Compact Plus (R639.00) please see below billing : June :R819.57 July :R903.00 August: R820.50 September: R803.00 customer number : ***3 can we have answers to below asap please
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Replies (2)LN
Lucia N's updateReviewer Update
18 Aug 2020, 21:32I did though write the number that you can reach me on. ***
LN
Lucia N's update18 Aug 2020, 21:32
Reviewer Update
I did though write the number that you can reach me on. ***
LN
Lucia N's updateReviewer Update
18 Aug 2020, 21:40I updated my contact number and you guys also have my number on your data base. My husband confirmed that someone called him what I don't understand is that you should have confirmed the number you tried with him to see if it's the correct number or not.
i feel that one must always struggle with you guys to get great service, after spending money on calling you and time also writing and staying on the line for assistance. this is too much to be honest. can someone please contact me on *** to discuss my billing.
i feel that one must always struggle with you guys to get great service, after spending money on calling you and time also writing and staying on the line for assistance. this is too much to be honest. can someone please contact me on *** to discuss my billing.
LN
Lucia N's update18 Aug 2020, 21:40
Reviewer Update
I updated my contact number and you guys also have my number on your data base. My husband confirmed that someone called him what I don't understand is that you should have confirmed the number you tried with him to see if it's the correct number or not.
i feel that one must always struggle with you guys to get great service, after spending money on calling you and time also writing and staying on the line for assistance. this is too much to be honest. can someone please contact me on *** to discuss my billing.
i feel that one must always struggle with you guys to get great service, after spending money on calling you and time also writing and staying on the line for assistance. this is too much to be honest. can someone please contact me on *** to discuss my billing.