Hellopeter
Share Your Experience
WG
Willem G

1 reviews | Active since May 2018

30 May 2018, 17:59

OVER CHARGED AND NO SERVICE

On 13 April 2018 i took the Explorer Prize Lock for R959-00. Installation was done in 3 days and everything worked well. On 2 May 2018 DStv Multi Choice deducted R2281-00 from my account. On my call the said they deducted my old and new decoders which should still be less than the amount and they will refund me. I'm still waiting on that refund. Today 30 May 2018 when i switched on my tv i was told that my account has been suspended. When i called them i was told that my decoder doesn't match their system and the can't help me right now.This is not the first time i had problems like that. I'm paying a lot of money for what and don't get refunded, but only i'm sorry. I feel that one is paying for a service, but don't get it.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply31 May 2018, 07:29
Official

Dear Willem Greyvenstein

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

WG
Willem G's update31 May 2018, 19:19
Reviewer Update
Today 31 May 2016 after my 3rd call my decoder and duel has still not been fixed. Got another surprise when i called to speak to a consultant to hear that i first have to pay R7190-00 before my service will be switched on. Yesterday it was R3610-00. Never been behind on my payments and now this. Now after 28 min on the phone with them, they still didn't fix my duel view. Regarding my over payment i was told that it was a fault from their side and working on it. They couldn't tell me when the over paid money will be paid back to me. They leave me no choice but to open a case of cash theft and get legal advice.