TN
Thobile N
1 reviews | Active since Aug 2015
03 Feb 2016, 14:25
over charged amount
i dont know where to start with you multi choice your giving us this treatment because you dont <br> compete with any company. i receive an sms last week Saturday saying that i must pay R259.38<br> so that i can still enjoy watching tv like seriously where is that R259 coming from because what i know is <br> is that i pay R199.00 montly and i pay you people last day of the month. so why did i pay 259 on Saturday?<br> and you cant tell me am owing your stupid account or you charged me penalties because Saturday was 31st and that's the date i pay ya'll. I WANT MY MONEY BACK PERIOD
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DStv (MultiChoice)'s replyOfficial
13 Feb 2016, 12:16Hello fufu nareen,
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard.
Our records indicate that your cycle date is the 2nd of each month and your payment of R199.00 reflected on the 4th on our end, this means that the payment must reach us on or before that date if not then the service will be suspended and the R50.00 reconnection fee will be charged above the subscription amount.
We confirm your DSTV account is currently up-to-date, we sincerely apologise for the delayed response and for the inconvenience caused.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard.
Our records indicate that your cycle date is the 2nd of each month and your payment of R199.00 reflected on the 4th on our end, this means that the payment must reach us on or before that date if not then the service will be suspended and the R50.00 reconnection fee will be charged above the subscription amount.
We confirm your DSTV account is currently up-to-date, we sincerely apologise for the delayed response and for the inconvenience caused.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply13 Feb 2016, 12:16
Official
Hello fufu nareen,
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard.
Our records indicate that your cycle date is the 2nd of each month and your payment of R199.00 reflected on the 4th on our end, this means that the payment must reach us on or before that date if not then the service will be suspended and the R50.00 reconnection fee will be charged above the subscription amount.
We confirm your DSTV account is currently up-to-date, we sincerely apologise for the delayed response and for the inconvenience caused.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We're sorry to hear of the disappointment and of the inconvenience you have experienced in this regard.
Our records indicate that your cycle date is the 2nd of each month and your payment of R199.00 reflected on the 4th on our end, this means that the payment must reach us on or before that date if not then the service will be suspended and the R50.00 reconnection fee will be charged above the subscription amount.
We confirm your DSTV account is currently up-to-date, we sincerely apologise for the delayed response and for the inconvenience caused.
Should you require any further assistance, please feel free to make use of our touch points below to contact us:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,