KH
Karin H
1 reviews | Active since May 2011
03 Apr 2015, 07:11
Over charged
Well I am not sure if it is some kind of April fools joke, why is 625 deducted and not 425 I most definitely does not have full dstv <br> Please correct it asap if it is the case I want the over charged amount back in my bank account asap
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Apr 2015, 12:59Hello karolie,
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
The amount collected from your bank account on the 1 April 2015 was for subscription for period 1 March 2015 to 30 April 2015 on the DStv Xtra Bouquet including insurance for your decoder.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
The amount collected from your bank account on the 1 April 2015 was for subscription for period 1 March 2015 to 30 April 2015 on the DStv Xtra Bouquet including insurance for your decoder.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Apr 2015, 12:59
Official
Hello karolie,
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
The amount collected from your bank account on the 1 April 2015 was for subscription for period 1 March 2015 to 30 April 2015 on the DStv Xtra Bouquet including insurance for your decoder.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the inconvenience you have experienced in this regard.
The amount collected from your bank account on the 1 April 2015 was for subscription for period 1 March 2015 to 30 April 2015 on the DStv Xtra Bouquet including insurance for your decoder.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,