OVER CHARGED

My Name is Nompumelelo B. Mo***eng ID *** address 2798 Silwane Street Kagiso 2 Krugersdorp cell phone ***. Please call on *** the *** have network issues when we having load shading. Please note that I am extremely angry with the level of service I am receiving from the MultiChoice Company, I have called the call centre too many times with no luck of help of the decency to be called back or being emailed backed. I asked for a called from the DSTV Internet department and I got a call from the price lock department not sure and the day or date but it was the last week of January of first week of February giving an option to change to the ultra-decoder the lady said I would only pay R20 on top of my package, I asked the lady more than 3 time are you sure that I will only pay R20 and she kept on saying yes I am sure than I sad yes its fine I will take it. She than advised me please don’t pay anything else to the installer coming to install the decoder, two days later I got a call from the internet department, I spoke to a male person who then said he will give me a package of R70 and I agreed and I asked him again are you sure that its only R70 and he said yes. Now last week Thursday I logged in to my DStv app to check my outstanding account for this month to be paid on the 15th to my surprise I went from R1304 to 199 how is that possible because all that was meant to be added is 125 which is R70 for the internet R35 for the insurance R20 for the ultra-decoder that’s my understanding. I than started calling your call centre for help and since than I have been calling like a fool. I need to be resolve by the end of noon because I need to pay my account tomorrow morning and I am not paying that amount and my account wont be suspended because of your *********** employees. I am really not happy because I don’t give you guys problem when it comes to paying my account.