TN
Thobile N
1 reviews | Active since Aug 2015
15 Feb 2016, 16:40
over charged
if am supposed to pay on the 4th as you say why did you charged me R50 to reconnect my services again because it was not even month end i payed my dstv on the 30th but already i was charged the R50 for the month of january <br> i want my money back and stop acting as if you dont understand my query here.<br> i went and pay my dstv on the 30th of january and the R50 baks that you cahrged me was for which month?
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DStv (MultiChoice)'s replyOfficial
15 Feb 2016, 21:39Hello fufu nareen,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
we have checked your account and found that the reconnection fee you paid, was for the month of January. However your services are currently active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
we have checked your account and found that the reconnection fee you paid, was for the month of January. However your services are currently active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
Best regards,
DStv (MultiChoice)'s reply15 Feb 2016, 21:39
Official
Hello fufu nareen,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
we have checked your account and found that the reconnection fee you paid, was for the month of January. However your services are currently active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
we have checked your account and found that the reconnection fee you paid, was for the month of January. However your services are currently active.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Thokozani
Best regards,