Over charged

How much minutes and airtime does one need to speak out to get help? Dont even get me started on using your social media platforms cause they are worst than anything else and I can gladly say your company does not care!!! Signed up for the pricelock deal of R649.00 including a explora and opted in for the insurence R35 as well yet being billed R714? One month billed R814 even ? Coming up with crazy excuses of Xtraview is the reason yet those are supposed to be included as per written on my box recieved so why being over charged? For 2months no one can help still waiting for a response from pricelock department! Best you guys actually start to train your staff correctly instead of having them give customers the run around