SI
Sally I
1 reviews | Active since Sept 2015
04 Oct 2015, 20:13
Over charged
In September my account was debited for twice the amount of my monthly subscription.I queried this and was told it was a technical problem and that they will not debit my account in October, only to find that my account was debited this time for R300 more than my subscription! I had to go to the bank and reverse the stop order-what an inconvenience.Just what is happening in the accounts department? Who is pocketing the overcharges of unsuspecting customers? I am disappointed with Multichoice having done this to me twice despite drawing their attention to it! I hope this doesn't happen again.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Oct 2015, 07:43Hello sallyinderlall,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise that the billing on your account has been reconciled and we have also credited an amount of R1478.00 into your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise that the billing on your account has been reconciled and we have also credited an amount of R1478.00 into your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,
DStv (MultiChoice)'s reply16 Oct 2015, 07:43
Official
Hello sallyinderlall,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise that the billing on your account has been reconciled and we have also credited an amount of R1478.00 into your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have called your mobile number inorder to advise that the billing on your account has been reconciled and we have also credited an amount of R1478.00 into your account unfortunately it was not answered. Please do not hesitate to use any of our touchpoints below inorder to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
Best regards,