WN
Wezile N
1 reviews | Active since Jul 2015
30 Jul 2015, 10:04
over charged
I asked you to auto down grade me, which never happened and I was billed a full premium. I called your company and the consultant told that this will be fixed and I will get my money in 7 days, that never happened . I then followed up again and your consultant told me to call her again in a weeks time cause the system is off line, I insisted on leaving a message and no one bothered to return my call, <br> <br> till now I don't know what is happening with my account because you chose to do as you please and the level your customer service is shocking
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Replies (1)
DStv (MultiChoice)'s replyOfficial
02 Aug 2015, 12:52Hello wezlinda,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund request. Please advise on the date you requested your service to be downgraded in order for us to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund request. Please advise on the date you requested your service to be downgraded in order for us to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply02 Aug 2015, 12:52
Official
Hello wezlinda,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund request. Please advise on the date you requested your service to be downgraded in order for us to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We currently are investigating your refund request. Please advise on the date you requested your service to be downgraded in order for us to assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,