over charge on subscription

On the 17th August 2020 I upgraded my package from Easy view to Acess . I was surprised when the whatsapp bot gave me errors since we as customers are always encouraged to use self service . Anyways I upgraded my package and enjoyed my viewing to my surprise my premium this month has sky rocketed to R217 which is double the price of the subscription . I called in the call centre and was assisted by Gugulethu Khanyile who was adamant that the system is not wrong , I chose the incorrect package when I did the self service upgrade . I am an educated woman and I know how to use self service to be treated like a child who cannot use Whatsapp or self service is absolutely disgusting and not to mention embarrassing . I am so humiliated and shocked at this service . Why must I pay for a technical error that happened through multi choices side ? Gugulethu said I upgraded to Family then back to Acess and I was charged an upgrade fee . I find it disturbing to pay for an upgrade fee that didn't occur . I have lost faith in multi choice . Gugulethu refuses to reinstate my view saying I owe R217 . I have never been treated with such disrespect and the service is pathetic and unacceptable . Gugulethu refused to let me speak to her supervisor and put me on hold for extended periods of time . It's totally unacceptable . Perhaps multi choice should review their whatsapp self service as this service is not impressive . I've been on hold for over 10 minutes . No other call centre makes customers wait for this long . Mind you its not a free call . I bet Gugulethu was just waiting for me to hang up so she can shift my query to someone else .