kC
kovania C

1 reviews | Active since May 2011

07 May 2015, 16:41

Over charge on explora promo deal

I have recently subscribed to the R799 explora promotional deal. In April I was billed a pro-rata fee which was fine, however my bill for the month of May is R878. I called to query this amount as to my <br> understanding and this was also explained to me by the call centre personnel with whom I subscribed for this deal, the amount of R799/per month is inclusive of the actual explora hardware, a monthly dstv premium <br> subscription including all access fees and has no annual price increases for a period of 24 months on debit order. The person whom I had spoken to yesterday said that there is now a charge of R99 for hardware added <br> Which I did not consent to nor was I informed of this amount and as far as I know hardware refers to the explora and this is included in the R799 . She had no other answers for me and said that she will hand it over to another department who will contact me today. I've not been contacted yet. If this is the <br> The way multichoice is going to bill me I do not wish to continue with this deal and will gladly give back their explora!

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 May 2015, 15:21
Official
Hello Kovania Chetty,

Please accept our sincerest apologies for the level of service you received, in dealing with MultiChoice.

We have escalated your complaint to the relevant department manager for urgent attention.

Feedback will be provided by written or telephonic correspondence as soon as more info becomes available.

Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Your support, and that of all our customers, is important to us.

Regards
Rupert