Over charge and unprofessional behavior of staff members

Previously I used to pay on the last day of the month. Since the start of covid im paying via the sms link. My understanding is that its from the start of a month to the end of the month. However it got cut off - I was surprised to see that for 2 hours we had to pay reconnection fees which is unacceptable. When I asked to speak to a manager - Clarissa/ Kerrisa cut me off. I had to call for the 2nd time to speak to the manager Amina who was not of much help. I had to wait for over 20mins. DSTV NEEDS TO REVIEW THEIR POLICY. so if my account is paid early for the next month I must expect from payment Date to next payment date for viewing. Also address the attitude of your staff members. Previously I also had an issue where we was charged for viewing in the outbuilding when we canceled.