1 reviews | Active since Nov 2016
Over Billing *****
My account was debited with R2701.50 for the price lock contract. Upon querying this amount (on Thursday 1 Feb 2017) I was told that I have not paid the additional decoder which costs R89 / month. I asked the consultant to please escalate the matter and to investigate this as I suspect ***** as I have been paying my account every month. I was informed that I will be contacted by a manager the following day. I am still awaiting this call.
The fact of the matter is...Since 28 November 2016 till 28 December 2017, I have been paying on an average R1216 / month. Price lock costs R959 + R89 = R1048 / month. How is it possible that I can be in arrears?
This is blatant ***** from Multi-choice.
Dear Keyaam Ismail
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Dear Keyaam Ismail
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team