OVER BILLING

Good afternoon. DSTV have made a partial refund for the incorrect billing. They are claiming that is all which was owing to me. Below is a communique I sent to DSTV they however are not replying to three communiques to them requesting a full breakdown of my account as I have never been in arrears with my payment. What's the next avenue of recourse to have the matter resolved?

Good day.

I was over billed for the month of February, I was billed for a previous package that was cancelled about six (or longer) ago, this amount was refunded to me yesterday.

Good morning.

Thank you for the refund of R756.81.

Why is that DSTV only owed me the R756. 81 where as DSTV debited my banking account of the amount R2704.10

I insist on a breakdown on how this amount was debited seeing that the average monthly premium is around R1050.00?

I therefore still need to be refunded for R1010.00 as a result of double billing, kindly check the lasted account.

Regards

Alan Foulds.

Sent from my Samsung Galaxy smartphone.

-------- Original message --------

From: Dstvhelp <***>

Date: 2020/03/10 15:59 (GMT+02:00)

To: ***

Subject: Re: [EXTERNAL] OVER BILLING OF DSTV PACKAGE.

ENQUIRY REFERENCE NUMBER : ***3

Dear DStv customer,

Thank you for the email.

Please note that this amount of R756.81 is the amount available to be refunded from our side.

should you need further assistance do not hesitate to contact us.

Kind regards, Lusanda Manzingana

On Tue, 10 Mar at 11:48 AM , Alan Foulds <***> wrote:

Good day.

I was over billed for the month of February, I was billed for a previous package that was cancelled about six (or longer) ago, this amount was refunded to me yesterday.

Good morning.

Thank you for the refund of R756.81.

I still need to be refunded for R1010.00 as a result of double billing, kindly check the lasted account.

Regards

Alan Foulds.

***3:986130