Over Billing

Good day. I am experiencing a challenge with DSTV to be refunded an amount of R1700.00 which came about double billing for the month of February and additional billing for a previous package which was cancelled over six months ago when I signed up for a new package with DSTV. I have made numerous calls to the call centre and was assured by a team leader who assured me that I would be refunded within 48 hours, it's a week now and I still have not been refunded. I made numerous attempts on DSTV messenger group but was only supp**** with the call centre number which is unable to resolve this matter. I am hoping that you can assist me in this regard.

Regards Alan Foulds