SH
SaintReigns H
1 reviews | Active since Dec 2017
03 Dec 2017, 04:15
Over billef
I was on Compact and changed to Access. To my surprise they debited from my account R644, for what? I didn't dispute with my bank.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Dec 2017, 11:52Dear Saint
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2017, 11:52
Official
Dear Saint
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Dec 2017, 20:12Good day SaintReigns
We're liaising with the finance team for further assistance.
You will be updated with the feedback once received.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply04 Dec 2017, 20:12
Official
Good day SaintReigns
We're liaising with the finance team for further assistance.
You will be updated with the feedback once received.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Dec 2017, 15:27Good day Saint
Thank you for your time and patience.
Our records show that your account was incorrectly credited with R365.00. This took place on 02 October 2017 when the service was upgraded to the Compact package. For this reason, no payment was received due to the incorrect credit balance.
However, the system had to debited back this balance including the forward billing for Compact package. Hence we billed R644.83 on 25 October 2017.
Currently, the account reflects a credit balance of R267.00. You don't need to pay on 25 December 2017, the viewing period for December 2017 is included on the credit balance advised.
Hope this helps and feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply21 Dec 2017, 15:27
Official
Good day Saint
Thank you for your time and patience.
Our records show that your account was incorrectly credited with R365.00. This took place on 02 October 2017 when the service was upgraded to the Compact package. For this reason, no payment was received due to the incorrect credit balance.
However, the system had to debited back this balance including the forward billing for Compact package. Hence we billed R644.83 on 25 October 2017.
Currently, the account reflects a credit balance of R267.00. You don't need to pay on 25 December 2017, the viewing period for December 2017 is included on the credit balance advised.
Hope this helps and feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,