Over billed twice daily

I'm appalled by the level of service that has been displayed by your finance department.<br> I escalated a case last year in November 2015, whereby you debited my Mother's account TWICE ( overbilled R909 times two) in one month. The following day, u debited another amount of R779. I called and spoke to Jabulile Tlabane(supervisor), send her emails and got a reference number.<br> Again in January you debited her account TWICE in one day, AGAIN I called and spoke to Pienke Ndlovu, whom again just gave me a reference number and asked me to email her documents.<br> I have phoned numerous times in between, emailed the proof of the deductions and everytime the contact person promises me to escalate it and get back to me... NOTHING!!!<br> <br> NOT ONCE HAS ANYBODY GOTTEN BACK TO ME ON EMAIL OR PHONE.<br> <br> IT IS THEFT AND THE WORST IS THAT MULTICHOICE DOESN'T GIVE A DAMN!<br> <br> Now this month (FEB 2016) you debited R3245.83 on the 2nd and R2279.60 the following day. This is absurd and will be taking this matter further. I'm in disgusted in Multichoice. I mean who is to pay all those incurred expenses???<br>