Over billed Account

<p>Good day,</p> <p>My dstv account was wrongfully billed with an amount 3 months ago which I have queried numerous times but failing to get this resolved and I have had to reverse the amount twice now.<br /> <br />I've been told that I missed a payment last year November which is impossible and I have sent through the proof of payment made. A consultant advised that I need to supply a statement for November and December 2015.</p> <p>This is such an inconvenience as I now have to request this from the bank for a statement more than 180 days. I refuse to carry costs to get the statement as I have already provided proof of the payment. <br /> <br />Please could this matter be escalated and resolved, I would like this error rectified and the amount removed from my account. Please could Multichoice check their records properly.</p> <p><br />Your urgent response will be highly appreciated.</p> <p> </p> <p>Thanks</p>