Over-billed

On 1 March, I received the annual tariff increase email. In this mail, there is an offer \Pay your full year's subscription your 12th month absolutely free! Give us a call before 31 March to take advantage of our 2015 price.\"<br> <br> I called on 11 March to confirm that I will take this annual subscription at the 2015 price (R779 per month times 11 = R8,569) The agent confirmed that the R8,569 would be debited from my account at the end of March.<br> ***-i9<br> <br> On 29 March, R779 was debited from my account. There is an annual subscription of R9,284 that is scheduled to be taken from my bank account at the end of April. I DID NOT AUTHORISE THIS.<br> <br> On 1 April, I again called Multichoice and was on the line for more than 30 minutes with someone who does not have the knowledge or the authorisation to resolve the incorrect billing.<br> Ref: ***_i11<br> <br> It seems that Multichoice \"decided\" to bill me at the end of March for 1 month at the old tariff and to bill me for 1 year at the new tariff at the end of April. <br> <br> Please either:-<br> a. Revert me to a monthly debit order on the new tariff and say why you **** in the mail of 1 March