MM
Managie M
1 reviews | Active since Aug 2009
05 May 2015, 08:58
Over Billed
I have been in contact with Multichoice regarding the over billing on April's d/o.I have been in contat with them since Thursday.Refund has still not been resolved.I was told I would be refunded on Monday,then it was 7 day,from there it was 30 days.I have spoke to supervisors who don't listen to client's, who have a problem.No one is even prepared to advise yo via email when you will be reimbursed.Is this the service you receive as a client....When you ask to speak to a manager they are never available.As a long standing loyal customer I do not appreciate being treated this way.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 May 2015, 09:27Hello Managie Mo,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you without any successes.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you without any successes.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply08 May 2015, 09:27
Official
Hello Managie Mo,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you without any successes.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you without any successes.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,