OVER AN AN HOUR ON PHONE AND NO RESULTS

i cancelled my DSTV subscription in aug 2015, however they are still charging me for insurance, that was also to be cancelled. i tried to speak to an agent at your call center today, but seem to have no luck getting through to the correct department. i did get through to insurance and spoke to an agent he asked me to hold and it went back into automated call options and it does not accept my id#. i have been on phone for over an hour. please can u arrange to call to cancel insurance and refund.